Web Blog of Greg Mathews

As a perl coder I like to think my  scripts work as described, I do not offer refunds for my scripts unless a bug is discovered at which point I will fix the bug and if requested by the buyer refund them.

A few weeks ago I decided to set up a new website and purchased a script from http://panexis.com/

Unfortunately the script was full of bugs which I listed in an email to the site owner, Anthony Huxtable-Jones, and I asked for a refund. I heard nothing from these people, no  acknowledgement, not a thing.

Eventually I filed a complaint at Paypal, I knew that the fact I purchased digital goods means paypal won’t get involved but I thought it might get a response from Mr  Huxtable-Jones. Well I was right, he did respond saying he had emailed me with installation instructions. Well thats just bull.

Unfortunately the paypal case closed  today and I still have not had a refund.

Now I have to decide what to do and fortunately as he lives in the UK as I do I have a few options:

1. I could forget it, heck $40 ain’t a great amount, but there is the principle.

2. I could take a drive and ask him face to face for my refund, as he obviously has no problem with lying on a Paypal resolution I dare say it would be a waste of time, and cost me more than it’s worth.

3. The third option is to take them to court via the small claims court here in the UK, the cost of this is affordable and if the case is won Mr Huxtable-Jones would be liable for all costs, including interest on the total amount, including the cost of my time, my expenses, the court costs etc so if I win it will end up costing him a lot more than the $40 he stole from me.

I have downloaded the court forms and will complete them this evening. I hate the thought of having to do this but it’s people like this that give other perl sites a bad name.